Privacy Policy

1. Introduction

Bunks ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy applies to all information collected through our mobile application, website, and related services (collectively, "Bunks"). By accessing or using Bunks, you agree to the collection and use of your information as described in this policy. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Services immediately.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Identity Data: Name, government-issued identification IDs (such as Passport, Aadhaar, Driver's License) for verification purposes.
• Contact Data: Phone number, email address, and mailing address.
• booking Data: Check-in and check-out dates, property preferences, and stay history.
• Biometric Data: Facial recognition data (selfie) used strictly for identity verification against your government ID.

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as:

• Device Data: IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information.
• Location Data: We may collect geolocation data to provide location-based services (e.g., finding nearby hostels) if you grant us permission.

3. How We Use Your Information

We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

• To facilitate account creation and logon process: We use the information you provide to create and manage your Bunks Passport.
• To verify your identity: Essential for maintaining security and trust within the Bunks network. This includes matching your selfie with your provided ID.
• To facilitate check-ins: Streamlining the check-in process at partner properties by sharing necessary verification status.
• To send administrative information to you: We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
• To protect our Services: We may use your information as part of our efforts to keep our Services safe and secure (for example, for fraud monitoring and prevention).
• To enforce our terms, conditions and policies: For business purposes, to comply with legal and regulatory requirements or in connection with our contract.

4. Communications

By using our Services and providing your contact information, you authorize Bunks to send you notifications, updates, and communications through various channels. We use multiple communication channels to ensure you receive important information about your stays, account, and services.

Communication Channels We Use

• RCS (Rich Communication Services): Our primary communication channel. RCS provides rich messaging features including read receipts, typing indicators, high-quality media sharing, and interactive messages for an enhanced experience.
• SMS (Short Message Service): Used as a fallback when RCS is unavailable on your device, for OTP verification, and critical alerts.
• Email: Used for booking confirmations, receipts, account-related communications, promotional offers, and newsletters (if subscribed).
• Push Notifications: In-app notifications about your bookings, check-ins, and personalized updates.
• Other Channels: We may use other communication methods including WhatsApp, in-app messaging, or other emerging platforms to provide you with timely and relevant information.

You may opt out of promotional communications at any time, but transactional messages related to your bookings and account security will continue to be sent.

5. Sharing Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

• Partner Properties: When you use Bunks to check in at a hostel or property, we share your verification status and necessary identity details with that specific property to facilitate your stay.
• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., identity verification services, cloud hosting, SMS providers).
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

6. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.

7. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to request access and obtain a copy of your personal information.
• The right to request rectification or erasure.
• The right to restrict the processing of your personal information.
• The right to data portability.

To exercise any of these rights, please contact us using the contact details provided below.

9. Contact Us

If you have questions or comments about this policy, you may email us at bunks.dev@gmail.com, call us at +91 78892 45747, or by post to: